How to Buy

You are always welcome to visit the shop in Galway where customers are given personal attention and expert advice. If that’s not possible here’s how to pay for and receive products.

By Telephone

Payment accepted by credit card,debit card, bank transfer.Customers in Republic of Ireland can also pay by cheque or bank draft.Call + 353 (0)91 566488 to order by telephone.If you wish you can email to request a call back if you have specific queries.




In Italia
In Caso aveste domande specifiche e desideriate una riposta in Italiano contattate il nostro agente alseguente numero tel. 338 986 3813
 

Online

Your item/s will be placed into the shopping cart after clicking the buy button.Then enter your details to pay by BANK TRANSFER,  or  DEBIT or CREDIT CARD on a seperate server with trusted card payments gateway Realex Payments. PAYPAL IS NOT ACCEPTED.
 
 

Tax and Duty Free Export:

Prices shown include Irish VAT - sales tax of 23%.This will be deducted if the order is being shipped to an address outside the European Union.Please see the bottom of this page  for a list of VAT exempt European countries and  territories.All other places beyond Europe (N & S America,Asia,AUS,NZ etc) are of course VAT-tax exempt..Be informed of any import taxes in your country.Value of items cannot be under declared. Customers in the EU do not pay any import tax.European Union customers please be aware the Republic of Ireland remains a full member of the EU and is not connected in any way to the 2016 Brexit vote in the United Kingdom.

Shipping

See rates below for courier post .There must be someone available to accept and sign for delivery. Enquire for items not listed.Purchases will be shipped  24 - 48 hours after receipt of payment (except weekends).

Europe
€9 Ireland
€12 United Kingdom
€20 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Iceland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland
€25 Bosnia and Herzegowina, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Romania, Serbia, Turkey
€30 Albania, Andorra, Belarus, Canary Islands, Faroe Islands, Georgia, Gibraltar, Greenland, Liechtenstein, Moldova, Montenegro, Norway, Ukraine, Vatican City State
International
€39 Australia, Brazil, Canada, China, India, Japan, New Zealand, Philippines, Russia, South Africa, United Arab Emirates, United States
Rest Of World
€48 All Other Countries
AVERAGE DELIVERY TIMES (working days excluding weekends)
Ireland - 1 day     UK 2 - 3 days     Western Europe 4 - 7     Eastern Europe 5 - 12 days     USA 5 - 12 days     Other 5 - 14 day   
Delivery times can vary

Returns
All instruments are fully inspected and given a professional-set up if needed before despatch. If an item is faulty, defective or damaged upon delivery get in contact immediately to resolve the problem. If an item is disappointing and not what you expected, return it within 7 days in all original packaging (pay shipping) and a refund will be issued.

Places in Europe that qualify for VAT/tax free export:

COUNTRIES: Iceland,Norway,Faroe Islands,Greenland,Switzerland,Western Balkans and any country beyond the EU borders to the East.

TERRITORIES: The explaination below is copied from europa.eu/legislation_summaries/taxation/l31057_en.htm

EU VAT does not apply in the following third territories:

In accordance with the Treaty, VAT also does not apply in Gibraltar or the part of Cyprus which is not under the effective control of the government of the Republic of Cyprus. These regions are treated as third territories.

Since the Principality of Monaco, the Isle of Man and the United Kingdom’s sovereign base areas of Akrotiri and Dhekelia are not regarded as non-EU countries, VAT applies there.