How to Buy

You are always welcome to visit the shop in Galway where customers are given personal attention and expert advice. If that’s not possible here’s how to pay for and receive products.

Duty and Tax Free Export:

Prices shown include Irish VAT - sales tax of 23% This will be deducted if the order is being shipped to an address outside the European Union.Please see the bottom of this page  for a list of VAT exempt European countries and  territories.All other places beyond Europe (N & S America,Asia,AUS,NZ etc) are of course VAT-tax exempt..Be informed of any import taxes in your country.Value of items cannot be under declared. Customers in the EU do not pay any import tax.

European Union customers please note the Republic of Ireland remains a full E.U. member and is not connected with Brexit,so shipping/export procedure remains the same (we remain in the same customs area)

UPDATE FOR UK - GB / NI STARTING JANUARY 2021

Orders to Great Britain are going smoothly for our customers.They ship VAT exempt with any UK customs import costs payable to either UPS brokerage or Royal Mail / Parcelfoce depending on the shipping method chosen.More info here:https://www.trade-tariff.service.gov.uk/headings/9202 this link indicates 2% duty and 20% VAT on import.

Northern Ireland ORDERS NEED TO BE PLACED BY TELEPHONE as NI remains aligned with E.U. customs for goods - VAT will be included.For now transactions will need to be made over the phone instead of on our website,as NI is not yet an option in the countries drop down menu on the shopping cart.

Shipping

SEE RATES BELOW  .There must be someone available to accept and sign for delivery.Purchases will normally be shipped  24 - 48 hours after receipt of payment (except weekends).

SHIPPING CARRIERS:

Ireland & NI with An Post Express or UPS

European Union,Iceland,Norway,Switzerland,UK with either UPS or Courier Post.Rates listed below are for COURIER POST.Please contact with your post code for individual UPS rates.Higher UPS rates will apply to remote places

USA, Canada,Australia,NZ with UPS or Courier Post.Flat rates listed below are for Courier Post,new flat rate from Oct 2020 for these countries €45...

Contact for UPS rates with your post/zip code.As a guide this is approximately €125 to places requiring airborne transit such as USA,Canada,Australia,NZ

 

For elsewhere the rates below are with Courier Post - the courier division of countries separate national postal systems.For UPS rates to elsewhere,please get in touch for a quote.We can then upload a special product for you to checkout with which will reflect the UPS shipping rate.

AVERAGE DELIVERY TIMES (working days excluding weekends)
Ireland - 1 day     UK 2 - 3 days     Western Europe 4 - 7     Eastern Europe 5 - 12 days     USA 5 - 12 days     Other 5 - 14 day   
Delivery times can vary

Returns
All instruments are fully inspected and given a professional-set up if needed before despatch. If an item is faulty, defective or damaged upon delivery get in contact immediately to resolve the problem. If an item is disappointing and not what you expected, return it within 7 days in all original packaging (pay shipping) and a refund will be issued.

Places in Europe that qualify for VAT/tax free export:

COUNTRIES: Great Britain,Iceland,Norway,Faroe Islands,Greenland,Switzerland,Western Balkans and any country beyond the EU borders to the East.

TERRITORIES: The explaination below is copied from europa.eu/legislation_summaries/taxation/l31057_en.htm

EU VAT does not apply in the following third territories:

• the Island of Heligoland, the territory of Busingen, Ceuta, Melilla, Livigno, Campione dItalia and the Italian waters of Lake Lugano (territories which do not form part of the EU customs territory);
• Mount Athos, the Canary Islands, the French overseas departments, the Aland Islands and the Channel Islands (territories which form part of the EU customs territory).

In accordance with the Treaty, VAT also does not apply in Gibraltar or the part of Cyprus which is not under the effective control of the government of the Republic of Cyprus. These regions are treated as third territories.

Since the Principality of Monaco, the Isle of Man and the United Kingdom’s sovereign base areas of Akrotiri and Dhekelia are not regarded as non-EU countries, VAT applies there.