How to Buy
You are always welcome to visit the shop in Galway where customers are given personal attention and expert advice. If that’s not possible here’s how to pay for and receive products.
By Telephone
Payment accepted by credit card,debit card, bank transfer.Call 
+ 353 (0)91 566488 to order by telephone.If you wish you can email to request a call back if you have specific queries.If you are abroad you will receive a standard international phone call.We do not operate a business mobile / cellular phone, so no o messaging apps. Instant text messaging can be done through Facebook or Instagram see contact page.
In Italia
In Caso aveste domande specifiche e desideriate una riposta in Italiano contattate il nostro agente alseguente numero tel.
338 986 3813
En Français En cas de demande spécifique nécessitant une réponse en français, vous pouvez contacter notre interlocuteur à l'adresse suivante : moloney.francais@gmail.com
Online
Your item/s will be placed into the shopping cart after clicking the buy button.Then enter your details to pay by BANK TRANSFER SEPA countries only - Single European Payments Area, EU + 9 other countries:
OR DEBIT or CREDIT CARD -----IMPORTANT UPDATE --- our online card payments are suspended until further notice.We can take card payments on the physical shop card terminal by telephone.Please send a message with your number to request a call back to make secure payment.
PAYPAL IS NOT ACCEPTED.
Duty and Tax Free Export:
Prices shown include Irish VAT - sales tax of 23% This will be deducted if the order is being shipped to an address outside the European Union.Please see the bottom of this page for a list of VAT exempt European countries and territories.All other places beyond Europe (N & S America,Asia,AUS,NZ etc) are of course VAT-tax exempt..Be informed of any import taxes in your country.Value of items cannot be under declared. Customers in the EU do not pay any import tax.
European Union customers please note the Republic of Ireland remains a full E.U. member and is not connected with Brexit,so shipping/export procedure remains the same (we remain in the same customs area)
ORDERS FOR UK - GB & NI
By now to Great Britain post Brexit are going smoothly for our customers.They ship VAT exempt with any UK customs import costs payable to either UPS brokerage or Royal Mail / Parcelfoce depending on the shipping method chosen.More info here:https://www.trade-tariff.service.gov.uk/headings/9202 this link indicates 20% VAT on import.
Northern Ireland as NI remains aligned with E.U. customs for goods - VAT will be included at point of sale with no import costs.NI is not yet an option in the countries drop down menu on the shopping cart,order details can be received by email, with payment by phone or bank transfer.
Shipping
SEE RATES BELOW .There must be someone available to accept and sign for delivery.Purchases will normally be shipped 24 - 48 hours after receipt of payment (except weekends).
SHIPPING CARRIERS:
Ireland & NI with An Post Express or UPS
European Union,Iceland,Norway,Switzerland,UK with either UPS or Courier Post.Rates listed below are for COURIER POST.Please contact with your post code for individual UPS rates.Higher UPS rates will apply to remote places
USA, Canada,Australia,NZ with UPS or Courier Post.Flat rates listed below are for Courier Post
Contact for UPS rates with your post/zip code.As a guide this starts at approximately €125 to places requiring airborne transit such as USA,Canada,Australia,NZ
For elsewhere the rates below are with Courier Post - the courier division of countries separate national postal systems.For UPS rates to elsewhere,please get in touch for a quote.
AVERAGE DELIVERY TIMES (working days excluding weekends)
Ireland - 1 day
UK 2 - 3 days
Western Europe 4 - 7
Eastern Europe 5 - 12 days
USA 5 - 12 days
Other 5 - 14 day
Delivery times can vary
Returns
All instruments are fully inspected and given a professional-set up if needed before despatch. If an item is faulty, defective or damaged upon delivery get in contact immediately to resolve the problem. If an item is disappointing and not what you expected, return it within 7 days in all original packaging (pay shipping) and a refund will be issued.
Places in Europe that qualify for VAT/tax free export:
COUNTRIES: Great Britain,Iceland,Norway,Faroe Islands,Greenland,Switzerland,Western Balkans and any country beyond the EU borders to the East.
TERRITORIES: The explaination below is copied from europa.eu/legislation_summaries/taxation/l31057_en.htm
EU VAT does not apply in the following third territories:
- the Island of Heligoland, the territory of Busingen, Ceuta, Melilla, Livigno, Campione dItalia and the Italian waters of Lake Lugano (territories which do not form part of the EU customs territory);
- Mount Athos, the Canary Islands, the French overseas departments, the Aland Islands and the Channel Islands (territories which form part of the EU customs territory).
In accordance with the Treaty, VAT also does not apply in Gibraltar or the part of Cyprus which is not under the effective control of the government of the Republic of Cyprus. These regions are treated as third territories.
Since the Principality of Monaco, the Isle of Man and the United Kingdom’s sovereign base areas of Akrotiri and Dhekelia are not regarded as non-EU countries, VAT applies there.
17 High Street , Old Malt Arcade